At Simplified Auto Parts Pvt. Ltd., we deal in large, high-value car body parts that require careful handling and precise compatibility. To ensure fairness for both parties, our return and replacement policy is clearly defined below.

Eligibility for Return or Replacement

Return or replacement requests are accepted only under the following conditions:

• The product is damaged during transit, or
• The product received is incorrect or different from the confirmed order
  Requests outside these conditions will not be eligible.

Mandatory Opening / Unboxing Video

To process any return or replacement request, customers must provide a clear opening video with the following requirements.

• Video must be recorded from the moment the package is opened
• Packaging and product must be clearly visible
• The issue or damage must be clearly identifiable.

No opening video = no claim acceptance
This is non-negotiable and protects against transit and handling disputes.

Inspection at Delivery Point

• Customers are advised to inspect the outer packaging at the transport office before accepting delivery.
• Any visible damage should be reported immediately to the transport staff and noted at the time of collection.

Non-Returnable / Non-Replaceable Items

Returns or replacements will not be accepted in the following cases:

• Incorrect part ordered by the customer
• Compatibility issues due to wrong model/year provided
• Installation attempted or completed
• Physical damage after delivery or handling by the customer
• Minor cosmetic variations that do not affect fitment or functionality

No Refund Policy

• We do not offer refunds for car body parts.
• Approved cases are handled strictly as replacement only, subject to verification.

Claim Reporting Timeline

• Any claim must be raised within 24 hours of delivery.
• Claims raised after this period will not be considered.

Replacement Process

Once a claim is approved:

• The replacement process will be initiated after internal verification.
• Replacement dispatch timelines may vary based on stock availability.
• In certain cases, customers may be required to return the damaged or incorrect item before replacement.

Important Notes

• Transit-related issues are assessed case by case.
• Decision of Simplified Auto Parts Pvt. Ltd. regarding claim approval will be final.
• Shipping timelines and handling are subject to logistics partner conditions.

Our Responsibility

We take responsibility for:

• Correct product dispatch
• Secure packaging
• Clear communication

We expect customers to:

• Confirm compatibility before ordering
• Follow collection and inspection guidelines

• Opening video mandatory
• Replacement only (no refunds)
• Claim within 24 hours
• No returns for wrong orders or post-installation
• Fair, transparent, industry-standard policy